Online Coaching Video Call

Cancellation Policy

Bookings All sessions must be booked in advance either online via the AthleticFitness booking system or directly with Ryan. Bookings are confirmed upon receipt of payment or, for BACS clients, upon agreement with Ryan directly. A confirmation email will be sent upon booking. Payment Single sessions and session packs are payable in full at the time of booking. Online coaching subscriptions are charged monthly in advance. BACS payment is accepted by prior arrangement — please contact Ryan directly to arrange this before booking. Session Packs Session packs are valid for 12 months from the date of purchase. Any unused sessions after this period will be forfeited. Pack sessions can be used against any in-person service — 1-1 Personal Training, Strength & Conditioning, Rehabilitation, or Youth Athletic Development. Cancellations & No-Shows A minimum of 24 hours notice is required to cancel or reschedule any session. Cancellations made with less than 24 hours notice, or failure to attend a session without prior contact (no-show), will result in the full session fee being charged. For clients on a session pack, one session credit will be deducted. For single session bookings, the full session rate will be charged. Appeals Ryan understands that exceptional circumstances arise. If you believe your late cancellation or no-show was the result of an emergency or circumstances beyond your control, please contact Ryan directly within 48 hours of the missed session. Appeals will be considered on a case by case basis at Ryan's discretion. Ryan's Cancellations In the rare event that Ryan needs to cancel a session, clients will be notified as soon as possible and offered a full reschedule at no charge. If a reschedule is not possible, a full refund or session credit will be issued. Lateness If a client arrives late to a session, the session will end at the originally scheduled time. The full session fee remains applicable. If Ryan is late, the session will be extended by the equivalent time or rescheduled at the client's preference. Health & Safety Clients are responsible for informing Ryan of any injuries, medical conditions or changes to their health before each session. AthleticFitness reserves the right to refuse or modify a session if Ryan deems it unsafe to proceed.